Service Advisor/Writer

McGrath Family of Dealerships • Hiawatha, IA

9d • $50,000 - $120,000

About The Position

McGrath Ford in Hiawatha, Iowa, is seeking a motivated, customer-focused Service Advisor to serve as the connection between customers and automotive technicians. The role helps customers understand vehicle maintenance and repair needs while keeping the service process running smoothly in a fast-paced dealership environment. Candidates may have dealership service experience or a background in customer-facing sales or service and an interest in automotive service. The position offers PTO starting on the first day, comprehensive benefits, ongoing training, and opportunities for career advancement.

Requirements

• Previous Automotive Service Advisor, Service Writer, or dealership service experience is preferred.
• Customer-facing sales, customer service, or automotive industry experience will also be considered.
• Strong communication, customer service, and relationship-building skills.
• Ability to confidently explain automotive repairs, maintenance recommendations, and service estimates.
• Comfort presenting recommended services and working toward department sales and performance goals.
• Strong organizational, multitasking, and time-management skills.
• Ability to manage multiple repair orders and customer interactions in a fast-paced service department.
• Strong problem-solving skills, attention to detail, and commitment to customer satisfaction.
• Comfort learning and using dealership management systems, scheduling software, and other technology.
• Dependable, professional, and motivated, with a team-oriented attitude.
• Valid driver's license with an acceptable driving record.
• Willingness to complete a pre-employment background check.

Nice To Haves

• Previous Automotive Service Advisor, Service Writer, or dealership service experience.

Responsibilities

• Greet customers in the service lane, listen to their concerns, and provide a professional, welcoming experience.
• Create and manage accurate repair orders, documenting customer concerns, vehicle information, and requested services.
• Communicate with technicians about inspection findings, diagnostic results, and recommended repairs.
• Clearly explain repair recommendations, preventative maintenance needs, and service estimates to customers.
• Present and sell recommended maintenance and repair services while building customer trust.
• Keep customers informed about repair progress, estimated completion times, and changes.
• Coordinate with technicians, parts personnel, and service management to support efficient workflow and timely vehicle delivery.
• Build long-term customer relationships through consistent communication, follow-up, and exceptional service.

Benefits

• PTO starting Day 1.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Ongoing training and professional development opportunities.
• Opportunities to expand automotive service knowledge and customer relationship skills.
• Career advancement opportunities; 97% of promotions come from within.
• Supportive, collaborative, and team-focused service department.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed