Service Writer/Advisor
The Detroit Garage•Whitmore Lake, MI
About The Position
The Detroit Garage is hiring a Service Advisor in Whitmore Lake, Michigan, to build strong customer relationships, provide excellent customer service, and sell recommended services and repairs. The Service Advisor greets and consults with customers about their needs, offering value-added recommendations and educating them about services that can result in long-term cost savings. The role serves as a point of contact between customers and technicians and includes documenting vehicle concerns, communicating service updates, and promoting safety, organization, and cleanliness standards.
Requirements
- Automotive knowledge and at least 1–2 years of work experience as an Automotive Service Advisor; required.
- Valid driver's license; required.
- Exceptional customer service skills.
- Honesty and integrity, a positive attitude, and a strong work ethic.
- Team-first mentality.
- Career-minded individuals looking to grow within the company.
Responsibilities
- Ensure customers receive prompt, courteous, and effective service in person or by phone.
- Act as a point of contact between technicians and customers.
- Perform a vehicle walk-around and document customer concerns so technicians can properly diagnose and service the vehicle.
- Keep customers informed about completion times, service expenses, and possible changes.
- Follow and promote high standards of safety, organization, and cleanliness.
- Consult with customers about their needs and provide recommendations and education on services and repairs.
Benefits
- Competitive compensation plans with commissions.
- Weekly pay.
- Health insurance.
- Vision insurance.
- Dental insurance.
- Life insurance.
- Employee discounts.
- Paid holidays, sick days, and PTO.
- Paid training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
