Service Writer

Hunter Auto Group • Hendersonville, NC

4d

About The Position

Hunter Power Sports is seeking an energetic, organized, and service-oriented Service Writer to coordinate customer repair needs with technicians and help keep the shop operating smoothly. The Service Writer opens, details, and tracks repair orders for motorcycles, ATVs, side-by-sides, dirt bikes, and other off-road machines; captures customer concerns, performance upgrades, and maintenance needs; and dispatches work to technicians according to their specialized skills. The role also tracks repair progress, coordinates parts and updates with technicians, Service Advisors, and management, maintains accurate documentation, and updates job statuses through delivery.

Hunter Power Sports is part of the fourth-generation, family-owned Hunter Automotive Group, which has served Western North Carolina since 1940. The company describes its mission as improving the quality of life for employees, customers, and the community, and identifies Honesty, Continuous Improvement, Strong Work Ethic, and a Positive Attitude as its core values.

Requirements

• Strong organizational skills and attention to detail in a fast-moving environment.
• Comfort working with dealership management software.
• Ability to coordinate with technicians on the shop floor and keep the team aligned.
• Dependable, proactive, team-first attitude and genuine interest in helping customers get the most out of their machines.

Nice To Haves

• Prior experience in powersports, motorcycles, ATVs, or small engines.
• Experience writing repair orders, working in an automotive or powersports service department, or dispatching technicians.
• Familiarity with trail riding, track days, and utility rigs.

Responsibilities

• Open, detail, and track repair orders for motorcycles, ATVs, side-by-sides, dirt bikes, and other off-road machines.
• Record customer concerns, performance upgrades, and maintenance needs clearly and accurately for technicians.
• Dispatch repair jobs to technicians based on their specialized skills.
• Manage shop-floor workflow, track repair and build progress, and help eliminate bottlenecks.
• Coordinate with technicians, Service Advisors, and management to ensure parts are staged and updates are clear.
• Maintain clean and accurate documentation, and update job statuses in real time from intake through delivery.

Benefits

• Employee discounts on vehicles, parts, accessories, and service.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Opportunities for advancement, training, and long-term career growth.
• Employee appreciation events.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed