Service Writer

Paul Thigpen CDJR of Waynesboro•Waynesboro, GA

2d•Onsite

About The Position

We’re looking for an experienced, customer-focused Service Writer to join a growing team. The role involves helping customers care for their vehicles by assessing service and repair needs, communicating repair recommendations, costs, and timelines, and coordinating repair work with technicians and the parts department. The Service Writer monitors repair progress, keeps customers updated, maintains required documentation and standards, and supports customer satisfaction, service department operations, and dealership profitability. The position is at one dealership location. The employer describes a supportive, professional, fast-paced workplace and offers ongoing training, career growth opportunities, and health, dental, and vision insurance. The employer is an equal opportunity employer committed to an inclusive environment and prohibits discrimination and harassment.

Requirements

Proven automotive service advisor or service writer experience.
Excellent customer service, communication, and organizational skills.
Ability to multitask and perform effectively in a fast-paced environment.
High school diploma or equivalent.
Proficiency with computer systems and service management software.
Strong attention to detail and time-management skills.
Valid driver’s license with a clean driving record.

Nice To Haves

Additional training in service advising, customer satisfaction, or quality control.

Responsibilities

Greet customers and assess their vehicle service and repair needs.
Communicate repair recommendations, costs, and timelines clearly and professionally.
Build and maintain customer relationships to promote satisfaction and retention.
Coordinate repair orders among customers, technicians, and the parts department.
Monitor repair progress and provide frequent customer updates.
Ensure proper documentation and compliance with dealership and manufacturer standards.
Maintain the company’s reputation for integrity, professionalism, and quality service.
Support dealership profitability by maximizing sales opportunities and executing promotions.
Oversee technician efficiency, job completion times, and quality control standards.
Participate in continuous improvement of service department procedures and operations.