Service Writer

EquipmentShare • Charleston, SC

8d • Onsite

About The Position

EquipmentShare is hiring a Service Writer at its rental facility in Ladson, South Carolina. Service Writers schedule rentals and maintain customer service standards. This role supports customer and internal work orders, responds to rental leads, develops customer relationships, and helps customers understand how EquipmentShare’s products and services can support their businesses. The schedule is Monday through Friday, 7:00 AM to 5:00 PM. Overtime pay is offered after 40 hours, and the role is subject to on-call scheduling with additional compensation.

The position is part of a fast-paced, mission-driven company focused on transforming the construction industry through technology and customer support. Employment is contingent on passing a background check; this safety-sensitive position also requires passing a 10-panel drug screen.

Requirements

• 3–4 years of sales experience.
• High school diploma or equivalent.
• Strong listening skills and an interest in solving customers’ problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay informed about EquipmentShare products and services.
• Must pass a 10-panel drug screen; employment is also contingent on passing a background check.

Nice To Haves

• Equipment sales experience is a plus.

Responsibilities

• Write customer damage work orders, order parts, and bill work orders.
• Assist the service manager with managing customer damage and internal work orders.
• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the existing customer base.
• Educate customers about ways EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain existing customer relationships and keep customers informed about ways EquipmentShare can support their businesses.
• Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Monthly family dinner night, subject to restrictions.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on the role.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Additional compensation for on-call scheduling.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED