Service Writer

EquipmentShare • Wichita Falls, TX

9d • Onsite

About The Position

EquipmentShare is hiring a Service Writer at its rental facility in Wichita Falls, Texas. Service Writers schedule rentals and maintain customer service standards. The role supports customers through the rental process, manages customer and internal work orders, and helps expand and maintain customer relationships. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. The role is subject to on-call scheduling, with additional compensation provided.

EquipmentShare describes itself as a people-first company that uses its proprietary T3 technology platform to support safer, more connected work. The company seeks team members who take pride in meaningful work, adapt to change, and are motivated to grow in a fast-paced environment.

Requirements

• 3–4 years of sales experience.
• High school diploma or equivalent.
• Strong listening skills and a focus on solving customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay educated on EquipmentShare products and services.
• Passing a 10-panel drug screen is a condition of an employment offer for this safety-sensitive position.
• Passing a background check is a condition of employment.

Nice To Haves

• Equipment sales experience.

Responsibilities

• Write customer damage work orders, order parts, and bill work orders.
• Assist the service manager in managing customer damage and internal work orders.
• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the customer base.
• Educate customers on ways EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain customer relationships and keep customers informed about additional ways EquipmentShare can support their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.
• Schedule rentals and maintain customer service standards.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Monthly family dinner night, subject to restrictions.
• Additional compensation for on-call scheduling.
• Overtime pay after 40 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED