Service Writer

LandPro Equipment•Hall, NY

About The Position

As a Service Writer at LandPro Equipment, you serve as the connection between customers and the service team. You welcome customers, understand their service needs, and help ensure work orders and communication with technicians run smoothly. You keep customers informed, coordinate with the team, and help equipment get back up and running as quickly as possible. The role combines customer service, coordination, communication, and problem-solving, with a focus on doing the job right and taking care of the customer.

Requirements

Customer service, administrative, or coordination experience.
Strong communication and organizational skills.
Basic computer skills.
Take pride in work and want to grow skills.
Communicate clearly and stay organized in a fast-paced environment.
Enjoy helping customers and solving problems.
Work well as part of a team and support others.
Care about doing the job right and delivering great service.

Nice To Haves

Experience in service, automotive, or equipment environments.
General understanding of mechanical and technical terms.

Responsibilities

Deliver a high-quality, professional experience at every stage of the service process.
Clearly communicate service needs, timelines, and updates to customers.
Open, manage, and close work orders accurately and with attention to detail.
Coordinate with technicians and parts teams to keep work moving efficiently.
Build strong relationships with customers and coworkers through clear communication and respect.
Help ensure customers leave confident in the service they received.