Service Writer

FleetPride • Louisville, KY

9d

About The Position

The Service Writer communicates repair estimates, scheduling, and work details to customers, requiring a firm mechanical understanding of trucks and trailers and the ability to explain work performed in a knowledgeable, detailed manner. The role also provides administrative support, including preparing reports, responding to information requests, handling correspondence, receiving visitors, filing documents, and processing customer accounts. Administrative duties may vary according to the office procedures of individual branches.

Requirements

• High school diploma.
• Firm mechanical understanding of trucks and trailers.
• Average PC skills.
• Ability to communicate work performed in a knowledgeable and detailed manner.
• Strong written and verbal communication skills.
• Proven customer service ability.
• Ability to sell FleetPride products and services.

Nice To Haves

• Knowledge of G-Suite, Excel, and Word.

Responsibilities

• Communicate with customers, employees, and others to answer questions, explain repairs, schedule work, and address complaints.
• Support the Service Manager and technicians with daily needs.
• Prepare invoices, open repair orders, and create reports, memos, letters, financial statements, and other documents using Google Sheets and Excel.
• Check customer account status and payment requirements before scheduling work.
• Answer telephone calls, direct calls, and take messages.
• Obtain authorization for credit card payments and process credit card, cash, and charge account payments.
• Maintain and update filing, inventory, mailing, and database systems manually or by computer.
• Estimate, schedule, and invoice repairs knowledgeably.
• Coordinate road call requirements, follow up on timely completion of work, control costs, issue purchase orders, and make arrangements for road calls.
• Perform general office duties, including ordering supplies and parts for incoming jobs, maintaining records management systems, and basic bookkeeping.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Manage the cash drawer and petty cash.
• Maintain a clean and organized office area.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED