Service Writer

FleetPride • Louisville, KY

3d

About The Position

The Service Writer communicates repair estimates, scheduling, and work details to customers, requiring a firm mechanical understanding of trucks and trailers and the ability to explain work performed knowledgeably and in detail. The role also provides administrative support by preparing reports, responding to information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents, and processing customer accounts. Administrative duties may vary according to individual branch office procedures.

The Service Writer supports the Service Manager and technicians, coordinates repair and road-call work, handles customer payments and account checks, and performs general office and bookkeeping duties. The position is with FleetPride, a distributor of heavy-duty truck and trailer parts with retail, service, distribution, and wholesale divisions.

Requirements

• High school diploma.
• Firm mechanical understanding of trucks and trailers.
• Average PC skills.
• Ability to communicate work performed in a knowledgeable and detailed manner.
• Strong written and verbal communication skills.
• Proven customer service ability.
• Ability to sell FleetPride products and services.

Nice To Haves

• G-Suite experience.
• Excel experience.
• Word experience.

Responsibilities

• Communicate with customers, employees, and others to answer questions, explain repair information, schedule repairs, and address complaints.
• Support the Service Manager and technicians with daily needs.
• Prepare invoices, open repair orders, and prepare reports, memos, letters, financial statements, and other documents using Google Sheets and Excel spreadsheets.
• Determine customer account status and payment needs before scheduling work.
• Answer telephones, direct calls, and take messages.
• Obtain authorization for credit card payments and process credit card, cash, and charge-account payments.
• Maintain and update filing, inventory, mailing, and database systems manually or by computer.
• Estimate, schedule, and invoice repairs knowledgeably.
• Coordinate road-call requirements, follow up to ensure timely work, control costs, issue purchase orders, and make arrangements needed to facilitate road calls.
• Perform general office duties, including ordering supplies and parts for incoming jobs, maintaining records management systems, and basic bookkeeping.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Manage the cash drawer and petty cash.
• Maintain a clean and organized office area.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED