Service Writer

FleetPride • Texarkana, AR

3d

About The Position

The Service Writer communicates repair estimates, scheduling, and work details to customers, requiring a firm mechanical understanding of trucks and trailers and the ability to explain completed work knowledgeably and in detail. The role also provides administrative support, including preparing reports, handling information requests, performing clerical functions, processing customer accounts, and carrying out other duties according to branch office procedures.

The Service Writer works with customers, the Service Manager, and technicians to coordinate repairs and road calls, manage estimates and invoices, process payments, maintain records and office systems, and perform general office duties. The work environment includes inside and outside conditions, varied temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise.

Requirements

• High school diploma.
• Firm mechanical understanding of trucks and trailers.
• Average PC skills.
• Ability to communicate work performed in a knowledgeable and detailed manner.
• Strong written and verbal communication skills.
• Proven customer service ability.
• Ability to sell FleetPride products and services.

Nice To Haves

• G-Suite skills.
• Excel skills.
• Word skills.

Responsibilities

• Communicate with customers, employees, and others to answer questions, explain repair information, schedule repairs, and address complaints.
• Support the Service Manager and technicians with daily needs.
• Prepare invoices, repair orders, reports, memos, letters, financial statements, and other documents using Google Sheets and Excel spreadsheets.
• Check customer account status and payment requirements before scheduling work.
• Answer telephones, direct calls, and take messages.
• Obtain authorization for credit card payments and process credit card, cash, and charge account payments.
• Maintain and update filing, inventory, mailing, and database systems manually or using a computer.
• Estimate, schedule, and invoice repairs knowledgeably.
• Coordinate road call requirements, follow up to ensure timely work, control costs, issue purchase orders, and make required arrangements.
• Perform general office duties, including ordering supplies and parts for incoming jobs, maintaining records management systems, and basic bookkeeping.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Manage the cash drawer and petty cash.
• Maintain a clean and organized office area.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED