Service Writer

Lipscomb Dealerships•Wichita Falls, TX

13d

About The Position

The Service Writer coordinates work for technicians as service calls come in and maintains their daily schedules. The role involves frequent customer interaction, requiring a friendly and professional demeanor. The Service Writer also helps ensure work is assigned appropriately, completed properly and on time, and handled in accordance with dealership policies and applicable regulations.

Requirements

High school graduate or equivalent.
Acceptable driving record.
Valid driver’s license in the state of residence.
Friendliness and a professional demeanor when speaking with customers.

Responsibilities

Schedule shop work as efficiently as possible in accordance with dealership policy.
Assign work to the correct technician level.
Ensure technicians follow warranty material disposition procedures.
Administer safety and housekeeping policies and procedures.
Review hard copies turned in by technicians to ensure assigned work has been completed properly.
Ensure technicians complete multi-point vehicle inspection forms.
Ensure each warranty repair order has a vehicle history attached.
Complete a dispatch log daily and turn it in to Service Management at the end of the shift.
Maintain a record of carryover vehicles.
Coordinate parts requirements with the Parts Department.
Spot-check repairs to assure quality and timely completion.
Maintain proper training in the operation of service equipment, such as lifts and hoists.
Understand and follow federal, state, and local regulations, including those governing hazardous-waste disposal and OSHA right-to-know.
Ensure all repair orders are accounted for and closed when work is completed.
Perform other duties as required.