Service Writer

EquipmentShare • Midland, TX

4d • Onsite

About The Position

EquipmentShare is hiring a Service Writer at its rental facility in Midland, Texas, in Advanced Solutions. The role is responsible for scheduling rentals and maintaining customer-service standards. The Service Writer writes customer damage work orders, orders parts, bills work orders, and assists the service manager with customer damage and internal work orders. The position also responds to inbound leads and guides customers through the rental process, develops and maintains customer relationships, addresses customer communications, and works on sales strategies to grow market share and improve customer experience.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM. Overtime pay is offered after 40 hours, and the role is subject to on-call scheduling with additional compensation. Employment is contingent on passing a background check; this safety-sensitive position also requires passing a 10-panel drug screen.

EquipmentShare describes itself as a people-first, technology-enabled company. Its proprietary T3 platform supports employees in their work. The company emphasizes meaningful work, continuous improvement, safety, and career growth.

Requirements

• 3–4 years of sales experience.
• High school diploma or equivalent.
• Strong listening skills and a customer-focused approach to solving problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay educated on EquipmentShare products and services.
• Ability to pass a background check.
• Ability to pass a 10-panel drug screen for this safety-sensitive position.

Nice To Haves

• Equipment sales experience is a plus.

Responsibilities

• Write customer damage work orders, order parts, and bill work orders.
• Assist the service manager in managing customer damage and internal work orders.
• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals, and educate them on how EquipmentShare’s services can help their businesses.
• Maintain existing customer relationships and keep customers informed about additional ways EquipmentShare can support their businesses.
• Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve customer experience.
• Schedule rentals and maintain customer-service standards.

Benefits

• Monthly family dinner night, subject to restrictions.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, role dependent.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Overtime pay after working 40 hours.
• Additional compensation for on-call scheduling.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED