Service Writer
About The Position
Kia of Frisco is seeking a customer-focused Service Advisor to build customer relationships, follow established processes, and deliver an exceptional service experience. The role initiates automotive services and repairs by identifying vehicle performance problems and service requests, verifying warranty and service-contract coverage, preparing estimates and repair orders, and maintaining customer records. The Service Advisor acts as the liaison between customers and technicians, ensuring that customer needs and recommended repairs are clearly understood. The role also administers manufacturer warranties for qualifying repairs and keeps customers informed about service specials, completion times, and expenses. Applicants must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions. The employer is committed to equal employment opportunity and considers qualified applicants with criminal histories consistent with legal requirements.
Requirements
- At least 1 year of previous Service Advisor experience.
- At least 1 year of mechanical understanding of an automobile.
- A team player focused on providing exemplary customer service.
- Valid driver's license in the state of residence and an acceptable driving record.
- High school graduate or equivalent.
- At least 18 years old.
Nice To Haves
- At least 1 year of experience as an automotive technician.
Responsibilities
- Initiate automotive services and repairs by ascertaining vehicle performance problems and customer service requests.
- Verify warranty and service-contract coverage.
- Develop estimates by costing materials, supplies, and labor and calculating customer payments, including deductibles.
- Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
- Serve as the liaison between customers and technicians, ensuring customer needs and recommended services or repairs are understood by both.
- Communicate additional repair and service needs to customers based on vehicle inspections.
- Administer manufacturer warranties for qualifying vehicle repairs.
- Maintain customer records.
- Keep customers informed of service specials, completion times, and service expenses.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
