Service Writer

Briggs Industrial Solutions•Irving, TX

About The Position

The Customer Service Advisor/Service Writer helps keep SitePro Rentals’ Parts and Service teams connected, organized, and moving forward. The role coordinates parts and supports technicians, manages service orders, and helps internal teams find solutions. Through organization, clear communication, and follow-through, the Service Writer helps reduce downtime, support field teams, and keep customers’ equipment working.

Requirements

High school diploma required.
Strong communication skills, a positive attitude, and a genuine desire to support teammates and provide dependable service.
Ability to manage multiple requests and maintain accurate records.
Ability to use Microsoft Office and business systems.
Willingness to jump in, solve problems, learn the business, and take ownership of details.

Nice To Haves

Five or more years of experience in customer service, parts, operations, or a similar role.
Technical school or college education.
Experience with parts ordering, purchase orders, or invoicing.

Responsibilities

Coordinate parts availability, orders, and deliveries, and provide technicians and service teams with information and resources to complete repairs efficiently.
Respond to internal requests, troubleshoot order and service questions, and work with Parts, Service, Rental, and Sales to support daily operations.
Assist with parts and service orders, purchase orders, invoicing, quotes, and accurate recordkeeping.
Follow up on open requests to prevent unnecessary delays.
Communicate updates, track outstanding needs, and help resolve issues before they slow down the team.
Keep safety, accuracy, and customer satisfaction in mind.