Service Writer

Amerit Fleet Solutions•Seattle, WA

5d•$35 - $40•Onsite

About The Position

Amerit Fleet Solutions is seeking an experienced Service Writer for its Seattle, Washington team. The Service Writer handles scheduling, customer communications, and performance indicators for day-to-day maintenance and repairs at on-site customer facilities. The role works with Amerit Fleet Managers and customer CMAs to schedule and track routine, preventative, and emergency repairs, provide status updates, and monitor unit status, completed work, and out-of-service levels. It also tracks account KPIs, including cycle time, aging work, preventive maintenance completion, and downtime. The position supports day-to-day fleet operations at on-site and satellite locations. It coordinates work throughout the repair lifecycle, monitors work orders, communicates with equipment owners, technicians, managers, suppliers, and customers, and prepares reports on repair performance and maintenance-program progress. The stated schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m. Pay is $35.00–$40.00 per hour, depending on experience, paid weekly.

Requirements

At least 3 years of automotive or technical experience.
Service Writer experience.
Fleet maintenance or industrial maintenance experience; automotive experience is also listed.
Experience with data management and reviewing and analyzing data for weekly KPIs.
Demonstrated ability to provide a high level of customer service.
Understanding of service intervals and standard repair times.
Proficiency in PowerPoint, Excel, and Outlook.
Excellent organization, planning, and communication skills.
Ability to access areas of equipment or vehicles needed for maintenance-related work, move and position heavy objects, and perform frequent bending, stooping, crouching, kneeling, and crawling.
Ability to work outside in varying weather conditions and in environments with heavy traffic, dust, diesel fumes, noise, chemicals, oils, greases, and other irritants.

Nice To Haves

Previous experience with Fleet Management Systems.
Experience with BI platforms and report building.

Responsibilities

Support the Fleet Manager in day-to-day operations at on-site and satellite locations in the assigned area.
Schedule routine, preventative, and emergency maintenance using a computerized maintenance management system.
Partner with customer CMAs to coordinate service and repairs and provide timely daily FMS updates.
Monitor repairs and repair orders from initial scheduling and task assignment through parts and service requirements and task completion.
Review time and materials and job coding, and communicate with customers when equipment returns to service.
Communicate with equipment owners, technicians, managers, and suppliers to maximize productivity and minimize customer downtime.
Track due dates for preventative and predictive maintenance to support compliance and scheduling cycle times.
Coordinate with stakeholders regarding parts, services, and transportation of assets.
Prepare weekly summaries of repair KPIs, completed and in-progress work, average cycle time, and preventative maintenance completions.
Develop performance metrics to support efficiency and process improvement.
Monitor work orders through invoicing in FMS and work with Amerit FP&A teams to verify revenue, hours, COGs, and other business data.
Interpret performance data and prepare periodic reports on department progress in implementing and executing the maintenance program.

Benefits

Medical, dental, vision, prescription drug, life, and disability coverage within 30 days.
401(k) match.
Paid time off, including vacation, holidays, and sick time.
Safety reimbursement for boots and prescription safety glasses.
Training through Amerit University, described as an extensive learning and development program.
ASE Certification Program fee reimbursement and bonus.
Employee referral bonus of up to $1,000.
Employee recognition points redeemable for merchandise.
Employee Assistance Program and 24/7 nurse triage line.
Employee discounts on cell phone service and entertainment tickets.
Employee Resource Groups fostering inclusion.
Weekly pay every Friday.