Service Writer
About The Position
United Ag & Turf NE, a John Deere Dealership with locations across the Northeast, is seeking a Service Writer. The role supports the Service Department by addressing customer service needs, opening and closing work orders, assisting with pre-delivery activities for new equipment, and supporting repair and reconditioning of new and used trade-in equipment. It also supports daily shop operations, field service, and equipment delivery or vehicle functions. The Service Writer advises customers on technical problems, schedules service needs, plans jobs in work orders with relevant customer, machine, and job information, and assists with repair appraisals and quotes. The position coordinates shop assignments, field service work, and equipment pickup and delivery requirements, and processes warranty claims. The Service Writer establishes or adjusts work procedures to meet schedules and deadlines and supervises shop activities when the Service Manager is away from the branch. The role is full-time, Monday through Friday on the first shift, with Saturdays as needed. Extended hours and weekends may be required as needed. The position offers opportunities for training and advancement. Starting pay is determined by relevant experience, skills, certifications, geographic market, and internal equity; most new hires are placed in the lower to middle portion of the posted range, with opportunities for wage growth as they develop in the role. No specific salary figures are provided.
Requirements
- Ability to use standard desktop load applications such as Microsoft Office and internet-based functions.
- Positive attitude.
- Excellent oral communication and written skills.
- Strong organizational skills.
- Ability to provide robust customer service to internal and external customers.
- Ability to work extended hours and weekends as needed.
- High school diploma or GED.
Nice To Haves
- One year of experience in Service Department operations.
- Experience with John Deere equipment.
Responsibilities
- Advise customers on technical problems and schedule customer service needs.
- Plan assigned jobs into work orders containing job information and instructions, identifying the customer and machine.
- Assist with appraisals and quotes for repair work and discuss required parts and labor with the Service Manager.
- Schedule shop assignments, field service work, and truck requirements for equipment pickup and delivery.
- Process warranty claims.
- Establish or adjust work procedures to meet schedules and deadlines.
- Open and close work orders in a timely manner to meet company goals.
- Supervise shop activities when the Service Manager is away from the branch.
- Pursue available company-sponsored training to develop and advance knowledge and skills.
- Maintain positive, professional working relationships and a commitment to teamwork and exemplary customer service.
Benefits
- Bonus program.
- Training through John Deere University.
- Comprehensive employee benefits plan including medical, dental, vision, and 401K match.
- Referral bonus.
- Earned PTO.
- Employee Assistance Program.
- Paid company holidays.
- Company-paid life insurance.
- Great work/life balance.
- Opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
