Service Writer

United Ag & Turf NE, LLC•Pembroke, NH

6d•$19 - $28

About The Position

United Ag & Turf NE is a John Deere dealership with multiple locations across the Northeast, serving commercial, construction, agricultural, and consumer customers. The company is expanding its regional operations and offers opportunities for employee career growth and advancement. The Service Writer assists the Service Department with customer service needs and the day-to-day operation of shop and field service functions. Responsibilities include opening and closing work orders, coordinating pre-delivery activities for new equipment, supporting repair and reconditioning of new and used trade-in equipment, and coordinating equipment delivery and vehicle functions. The position is full-time, Monday through Friday on the first shift, with Saturdays as needed. Extended hours and weekends may be required as needed.

Requirements

Ability to use standard desktop applications such as Microsoft Office and internet-based functions.
Positive attitude.
Excellent oral communication and writing skills.
Strong organizational skills.
Ability to provide robust customer service to internal and external customers.
Ability to work extended hours and weekends as needed.
High school diploma or GED.

Nice To Haves

One year of experience in Service Department operations.
Experience with John Deere equipment.

Responsibilities

Advise customers on technical problems, schedule service needs, and plan assigned jobs in work orders with job information, instructions, and customer and machine identification.
Assist with appraisals and repair quotes, and discuss required service, parts, and labor with the Service Manager.
Schedule shop assignments, field service work, and trucks for equipment pickup and delivery.
Process warranty claims.
Establish or adjust work procedures to meet schedules and deadlines.
Open and close work orders in a timely manner to meet company goals.
Supervise shop activities when the Service Manager is away from the branch.
Seek and participate in available company-sponsored training to develop and advance job knowledge and skills.
Maintain positive, professional working relationships with peers, management, and support resources, with a commitment to teamwork and exemplary customer service.

Benefits

Bonus program.
Training through John Deere University.
Comprehensive employee benefits plan including medical, dental, vision, and 401(k) match.
Referral bonus.
Earned paid time off.
Employee Assistance Program.
Paid company holidays.
Company-paid life insurance.
Work/life balance.
Opportunities for advancement.