Service Writer

EquipmentShare • Midland, TX

7d • Onsite

About The Position

EquipmentShare is hiring a Service Writer at its rental facility in Midland, Texas, in Advanced Solutions. The role schedules rentals and maintains customer service standards. Service Writers write customer damage work orders, order parts, bill work orders, and assist the service manager with customer damage and internal work orders. They respond to inbound leads, guide customers through the rental process, build and maintain relationships with contractors and construction company principals, and explain how EquipmentShare’s products and services can help customers operate more efficiently. They also address customer inquiries and complaints, keep existing customers informed about ways to improve their businesses, and develop sales strategies to grow market share and improve the customer experience.

The schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m. Overtime pay is offered after 40 hours worked. The role is subject to on-call scheduling, with additional compensation. This is a safety-sensitive position; an offer is contingent on passing a 10-panel drug screen. Employment is also contingent on passing a background check.

Requirements

• 3–4 years of sales experience.
• High school diploma or equivalent.
• Strong listening skills and a commitment to solving customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay educated on EquipmentShare products and services.
• Pass a 10-panel drug screen; employment is contingent on passing a background check.

Nice To Haves

• Equipment sales experience.

Responsibilities

• Write customer damage work orders, order parts, and bill work orders.
• Assist the service manager with customer damage and internal work orders.
• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the customer base.
• Educate customers about how EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain existing customer relationships and work to ensure customers are satisfied with EquipmentShare’s service and support.
• Keep customers informed about new or additional ways EquipmentShare can help improve their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.
• Schedule rentals and maintain customer service standards.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Monthly family dinner night, subject to restrictions.
• Additional compensation for on-call scheduling.
• Overtime pay after 40 hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED