Service Writer

Epika Fleet Services, Inc.•Miami, FL

5d•$20 - $23

About The Position

Freeway Fleet Services is a family-operated truck repair and maintenance company established in 2016. Its services include preventative maintenance, mechanical repairs, mobile services, roadside assistance, and full-service repair. The Service Writer is the first point of contact for customers and helps coordinate repair orders, communicate repair updates, and maintain clear communication between customers and shop technicians. The role calls for a proactive, organized team player who takes ownership and can work independently with little to no supervision.

Requirements

High school diploma or equivalent.
At least 2 years of customer service and/or retail experience, including cashiering.
Ability to communicate and work well with others.
Ability to stay organized and detail-oriented.
Adaptive, flexible, dependable, and punctual, with the ability to maintain and adhere to a consistent work schedule.
Must be at least 21 years of age.
Bilingual proficiency in English and Spanish.

Nice To Haves

Some college.

Responsibilities

Provide friendly, professional service to customers in person, by phone, and by email.
Identify customer needs and recommend appropriate products, repairs, and services.
Check in vehicles and customers, capture repair details, and communicate updates among customers, technicians, and managers.
Create and maintain accurate repair orders, check-in worksheets, vehicle files, estimates, work orders, and invoices.
Promptly update R.O. Writer with technician diagnostics, preventive maintenance inspections, recommendations, and approvals.
Contact customers about repair recommendations, obtain approvals, and schedule follow-up sales calls as needed.
Coordinate tow truck services, receive payments, and process distributor invoices and statements.
Maintain the daily Metrics Board accurately and on time.
Participate in meetings and support additional duties as assigned.