Service Writer

Hunter Truck • Clearfield, PA

3d • Onsite

About The Position

Hunter Truck is hiring a full-time Service Writer at its Clearfield, Pennsylvania location. The Service Writer manages repair orders accurately and efficiently, ensuring customer needs are documented and communicated. The position involves working with customers, technicians, and the parts and service departments to coordinate repairs, estimates, authorizations, warranty claims, payments, and scheduling. The schedule is Monday through Friday, 3:30 PM to 12:00 AM, with rotating Saturdays from 8:00 AM to 12:00 PM. The workplace address is 160 Cresswood Drive, Clearfield, PA 16830.

Hunter Truck is a family-owned Peterbilt dealership established in 1938, serving Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. The company describes its culture as supportive and team-oriented and offers training, mentorship, and advancement opportunities.

Requirements

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver's license required; must meet company insurability standards.
• Regular walking and frequent standing; occasional stooping, kneeling, crouching, or crawling; occasional lifting or moving of up to 50 pounds.
• Vision abilities including close, distance, color, peripheral, depth perception, and focus adjustment.

Nice To Haves

• Commercial Driver’s License preferred.

Responsibilities

• Greet service customers, sell needed work, write repair orders, and estimate repair costs.
• Select the proper payment type and perform an initial review of repair orders.
• Communicate with technicians and update customers on repair progress.
• Obtain authorization for additional work and maintain accurate repair documentation.
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines.
• Maintain repair order balance and assist the parts and service departments as needed.
• Handle customer inquiries, complaints, and scheduling professionally.
• Maintain a clean and organized work area while adhering to safety policies.

Benefits

• Competitive pay and bonus opportunities.
• Comprehensive benefits package.
• 401(k) with company match.
• Training, mentorship, and advancement opportunities.
• Supportive, team-first culture.
• Stable, family-owned company established in 1938.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED