Service Writer (RV Service Advisor)

General Rv Center • Ocala, FL

4d

About The Position

General RV Center is seeking a Service Writer (RV Service Advisor) to serve as a key point of contact in its service department. Service Advisors help customers throughout the service experience, resolve service concerns, and build customer relationships. General RV Center is a family-owned RV dealer founded in 1962, with locations nationwide and an Internet Sales team.

Requirements

• Previous customer service experience is required.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Strong attention to detail and organizational skills.
• Familiarity with the MS Office Suite.
• Valid driver’s license.

Nice To Haves

• RV or automotive service writing experience.

Responsibilities

• Provide excellent customer service throughout the customer’s entire service experience.
• Schedule service appointments with customers in a timely and efficient manner.
• Communicate with customers to determine the RV repairs or maintenance required.
• Submit repair orders with accurate, detailed descriptions of required repairs or maintenance.
• Recommend additional products and services that can enhance customers’ use of their RVs.
• Clearly explain technical issues to customers and how they can be repaired.
• Perform other duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance options
• Paid vacations
• 401(k) with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed