RV Service Advisor

Bretz RV & Marine • Boise, ID

10d

About The Position

Bretz RV & Marine is seeking an RV Service Advisor (also referred to in the posting as an RV Service Writer) to communicate with service customers and coordinate their needs with service technicians. The role involves greeting customers, scheduling appointments, documenting and explaining repair needs, providing estimates, keeping customers informed, and ensuring completed work meets quality expectations. Successful candidates should have a professional appearance, strong work ethic, excellent communication and follow-through skills, and attention to detail.

The position offers a stated salary-and-commission compensation range of $65,000–$85,000 annually. The schedule is Monday through Friday, 8:00 AM–5:00 PM, with Saturdays on rotation. Bretz RV & Marine describes itself as a family-owned and operated dealership group with five locations across Montana and Idaho. The posting highlights opportunities for advancement, a family-oriented environment, work-life balance, and team activities.

Requirements

• High school diploma or equivalency degree.
• Strong communication skills.
• Professional appearance and strong work ethic.
• Excellent follow-through skills and attention to detail.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and communicate repair needs to technicians.
• Recommend and sell additional services using low-pressure, high-integrity methods.
• Provide accurate estimates for repair and maintenance costs.
• Follow dealership policies for customer vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.

Benefits

• Medical benefits package with multiple plan options, including vision and dental.
• 401(k) retirement plan with employer match.
• On-site employee daycare.
• Holiday pay and vacation time.
• Employee discounts.
• Employee borrow program allowing employees to borrow a camper.
• Profit sharing.
• Excellent earning potential and advancement opportunities.
• Team-building activities and events throughout the year.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED