RV Service Advisor
About The Position
The RV Service Advisor works with customers throughout the service process, from vehicle receipt through release. The role involves understanding customer-reported problems and translating them into actionable work orders for technicians, explaining needed and ongoing service, and keeping customers informed. The advisor also supports customer satisfaction and repeat business through follow-up, complaint resolution, quality standards, and customer transportation. The role includes setting personal goals and objectives, preparing an annual operating budget and marketing plan, and staying current on products, features, accessories, and required training. Other duties may be assigned.
Requirements
- Strong focus on providing excellent customer service.
- Basic knowledge of computer programs, including word processing and database tools.
- High school diploma or higher education.
- Basic mathematics skills to prepare and process bills and customer payments.
- Clean driving record and valid driver's license.
- Driven personality, eagerness to improve, and ability to work within and support internal teams.
Responsibilities
- Greet customers and provide excellent service from receipt to release of their vehicles.
- Assist customers with servicing and repairs and explain each service needed.
- Translate customer-reported problems into actionable work orders for technicians.
- Explain the service being performed and keep customers informed throughout the service process.
- Stay up to date on new products, features, and accessories, and attend product training as required.
- Maintain a customer follow-up system that supports repeat and referral business and customer satisfaction.
- Ensure automotive work provided to customers meets company quality standards.
- Develop personal goals and objectives, including an annual operating budget and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints promptly and appropriately.
- Provide customer transportation.
- Perform other duties as assigned.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
