RV Service Advisor

Kunes RV • Slinger, WI

8d • Onsite

About The Position

Kunes Auto Group is hiring an RV Service Advisor in Elkhorn, Wisconsin. The role is the main customer contact from RV drop-off through pickup: listening to customer concerns, preparing clear work orders for technicians, explaining recommended services, providing repair updates, and ensuring each RV is ready for the road. The advisor helps customers with maintenance, repairs, warranty work, and seasonal services such as winterization and de-winterization, while coordinating with technicians, parts, and warranty staff to keep work on track.

The position also involves learning about RV products, features, and accessories; maintaining a customer follow-up system; meeting company quality standards; supporting customer satisfaction and repeat business; setting personal goals and preparing an annual operating budget and marketing plan; and providing customer transportation as needed. Kunes offers paid training, mentorship, coaching, and opportunities for professional development and career advancement. The position is full-time with consistent eight-hour shifts at one location in Elkhorn, Wisconsin.

Requirements

• Strong focus on providing excellent customer service.
• Basic computer skills, including word processing and database tools.
• Basic math skills for preparing and processing bills and customer payments.
• Driven personality, eagerness to improve, and ability to work within and support internal teams.
• Clean driving record and valid driver’s license.
• High school diploma or higher education.

Nice To Haves

• Previous RV or automotive service advisor experience.
• Background in RV or automotive parts, customer service, hospitality, or retail.
• Familiarity with RV systems, including electrical, plumbing, LP gas, appliances, and slide-outs.

Responsibilities

• Greet customers and provide excellent service from RV drop-off through pickup.
• Help customers with RV maintenance, repairs, warranty work, and seasonal service such as winterization and de-winterization.
• Translate customer-reported problems into clear, actionable work orders for technicians.
• Explain recommended services and keep customers informed throughout the RV service process.
• Coordinate with technicians, parts, and warranty staff to schedule work and keep repairs on track.
• Stay current on RV products, features, and accessories, and attend product training as required.
• Maintain a customer follow-up system that encourages repeat and referral business and supports customer satisfaction.
• Ensure work meets company quality standards.
• Set personal goals and objectives, including an annual operating budget and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by addressing customer concerns promptly and appropriately.
• Provide customer transportation as needed.
• Perform other duties as assigned.

Benefits

• Competitive pay of $50,000–$75,000 annually.
• Paid training and ongoing professional development.
• Career growth and advancement opportunities across Kunes Auto Group dealerships.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA).
• 401(k) retirement plan with company match.
• Paid time off.
• Life insurance.
• Employee Assistance Program.
• Daily Pay options.
• Employee discounts on RVs, vehicles, parts, and service.
• Referral program.
• Supportive leadership and team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED