RV Service Advisor

Kunes RV•Elkhorn, WI

8d•Onsite

About The Position

Kunes Auto Group is seeking an RV Service Advisor for its Elkhorn, Wisconsin location. The role is the primary customer contact from RV drop-off through pickup: listening to concerns, preparing clear work orders for technicians, communicating repair updates, and ensuring each RV is ready for the road. The company provides paid training, mentorship, and ongoing coaching, including for motivated candidates without prior RV service experience. Compensation is $36,000–$42,000 plus commission. The position is full-time with consistent 8-hour shifts at one location.

Requirements

Previous RV or automotive service advisor experience is preferred; candidates with backgrounds in RV or automotive parts, customer service, hospitality, or retail are encouraged to apply.
Strong focus on providing excellent customer service.
Basic computer skills, including word processing and database tools.
Basic math skills to prepare and process bills and customer payments.
Driven personality, eagerness to improve, and ability to work within and support internal teams.
Clean driving record and valid driver’s license.
High school diploma or higher education.

Nice To Haves

Familiarity with RV systems, including electrical, plumbing, LP gas, appliances, and slide-outs.
Previous RV or automotive service advisor experience.

Responsibilities

Greet customers and provide service from RV drop-off through pickup.
Assist customers with RV maintenance, repairs, warranty work, and seasonal services such as winterization and de-winterization.
Translate customer-reported problems into clear, actionable work orders for technicians.
Explain recommended services and keep customers informed throughout RV service.
Coordinate with technicians, parts staff, and warranty staff to schedule work and keep repairs on track.
Stay current on RV products, features, and accessories, and attend required product training.
Maintain a customer follow-up system that supports repeat and referral business and customer satisfaction.
Ensure all work meets company quality standards.
Set personal goals and objectives, including an annual operating budget and marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by promptly and appropriately addressing customer concerns.
Provide customer transportation as needed.
Perform other duties as assigned.