RV Service Advisor

Kunes Auto Group•Slinger, WI

9d•$50,000 - $75,000•Onsite

About The Position

Kunes Auto Group is hiring an RV Service Advisor in Elkhorn, Wisconsin. This customer-focused role is the main point of contact for RV owners from drop-off through pickup. The advisor listens to customer concerns, translates them into clear work orders for technicians, explains recommended services, keeps customers updated during repairs, and helps ensure each RV is ready for the road. The role supports maintenance, repairs, warranty work, and seasonal services such as winterization and de-winterization. The advisor coordinates with technicians, parts, and warranty staff to schedule work and keep repairs on track; maintains customer follow-up to encourage satisfaction, repeat business, and referrals; and works to meet company quality standards and maintain a strong Customer Service Index rating. The role also includes setting personal goals, preparing an annual operating budget and marketing plan, staying current on RV products and accessories through required training, and providing customer transportation as needed. Kunes encourages applicants with service-advisor, parts, customer-service, hospitality, or retail backgrounds, as well as people with an interest in RVing and the outdoors. Paid training, mentorship, and ongoing coaching are available. The position is full-time, with consistent 8-hour shifts, and offers annual compensation of $50,000–$75,000.

Requirements

Strong focus on providing excellent customer service.
Basic computer skills, including word processing and database tools.
Basic math skills to prepare and process bills and customer payments.
A driven personality, eagerness to improve, and ability to work within and support internal teams.
Clean driving record and valid driver's license.
High school diploma or higher education.

Nice To Haves

Previous RV or automotive service advisor experience.
Experience in RV or automotive parts, customer service, hospitality, or retail.
Familiarity with RV electrical, plumbing, LP gas, appliances, or slide-out systems.
Interest in RVing and the outdoors.

Responsibilities

Greet customers and provide service from RV drop-off through pickup.
Help customers with RV maintenance, repairs, warranty work, and seasonal service, including winterization and de-winterization.
Translate customer-reported problems into clear, actionable work orders for technicians.
Explain recommended services and keep customers informed throughout the service process.
Coordinate with technicians, parts, and warranty staff to schedule work and keep repairs on track.
Stay current on RV products, features, and accessories, and attend product training as required.
Maintain a customer follow-up system that supports customer satisfaction, repeat business, and referrals.
Ensure work meets company quality standards.
Set personal goals and objectives, including an annual operating budget and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by responding to customer concerns promptly and appropriately.
Provide customer transportation as needed.
Perform other duties as assigned.