Automotive Service Writer

Lithia & Driveway•Bryan, TX

4d•Onsite

About The Position

Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station is hiring an experienced Service Advisor / Service Writer to support customers in a high-volume domestic automotive dealership. The role manages the customer experience from service write-up through repair completion and vehicle delivery, while coordinating with technicians and service leadership and maintaining clear, consistent customer communication. The position supports customer satisfaction, retention, repair-order performance, and recommended service sales. The role requires at least two years of automotive dealership Service Advisor or Service Writer experience. Experience in a domestic manufacturer dealership environment is preferred. High school graduation or equivalent and age 18 or older are required. A valid driver’s license and acceptable driving record are also required.

Requirements

At least 2 years of automotive dealership Service Advisor or Service Writer experience.
Experience managing a high volume of repair orders and customer appointments.
Experience presenting maintenance and repair recommendations and obtaining customer authorization.
Experience working directly with technicians on diagnosis, estimates, repair status, and completion.
Demonstrated experience supporting CSI/customer satisfaction and customer retention.
Working knowledge of automotive maintenance, warranty, repair terminology, and dealership service processes.
Experience using dealership management systems and service-lane technology.
Valid driver’s license and acceptable driving record.
High school graduate or equivalent.
Must be 18 years or older.

Nice To Haves

Experience in a domestic manufacturer dealership environment, such as CDJR/Stellantis, Ford, or General Motors brands.

Responsibilities

Manage the customer experience from service write-up through repair completion and vehicle delivery.
Write accurate repair orders and clearly document customer concerns.
Present maintenance and repair recommendations and obtain customer authorization.
Partner with technicians and service leadership to keep repair orders moving.
Provide proactive updates on diagnosis, pricing, repair status, and completion timelines.
Handle customer questions and service concerns with a focus on resolution and retention.
Review completed repairs and final invoices with customers at vehicle delivery.
Drive CSI, customer retention, repair-order performance, and recommended service sales.
Maintain accurate repair-order, customer communication, and follow-up documentation.