Automotive Service Writer

Lithia & Driveway•Bryan, TX

6d•$45,000 - $90,000

About The Position

Bryan CDJR is seeking an experienced Service Advisor or Service Writer with experience supporting customers in a high-volume domestic automotive dealership. The role manages customer service experiences from write-up through repair completion and vehicle delivery, with a focus on accurate repair orders, clear communication, customer satisfaction, retention, and dealership service performance. The position involves working closely with technicians and service leadership, presenting maintenance and repair recommendations, obtaining customer authorization, updating customers on diagnosis, pricing, repair status, and timelines, and reviewing completed repairs and invoices at delivery. Applicants must be at least 18 years old and have a high school diploma or equivalent. The employer is a drug-free workplace and provides reasonable accommodations to enable individuals to perform essential functions.

Requirements

At least 2 years of automotive dealership Service Advisor or Service Writer experience.
Experience managing a high volume of repair orders and customer appointments.
Experience presenting maintenance and repair recommendations and obtaining customer authorization.
Experience working directly with technicians on diagnosis, estimates, repair status, and completion.
Demonstrated experience supporting CSI/customer satisfaction and customer retention.
Working knowledge of automotive maintenance, warranty, repair terminology, and dealership service processes.
Experience using dealership management systems and service-lane technology.
Valid driver’s license and acceptable driving record.
High school graduate or equivalent.
At least 18 years old.

Nice To Haves

Experience in a domestic manufacturer dealership environment, such as CDJR/Stellantis, Ford, or General Motors brands.

Responsibilities

Manage the customer experience from service write-up through repair completion and vehicle delivery.
Write accurate repair orders and clearly document customer concerns.
Present maintenance and repair recommendations and obtain customer authorization.
Partner with technicians and service leadership to keep repair orders moving.
Provide proactive updates on diagnosis, pricing, repair status, and completion timelines.
Handle customer questions and service concerns with a focus on resolution and retention.
Review completed repairs and final invoices with customers at vehicle delivery.
Support CSI, customer retention, repair-order performance, and recommended service sales.
Maintain accurate repair-order, customer communication, and follow-up documentation.