Automotive Service Writer

Coughlin Automotive•Marysville, OH

4d•$60,000 - $100,000

About The Position

Coughlin Automotive is seeking an experienced Service Writer/Advisor for its Marysville Chrysler location. The Service Writer/Advisor works with customers and technicians to identify maintenance needs, recommend services and repairs, prepare and explain estimates, and schedule appointments. The role supports dealership repair and order production standards, customer satisfaction, a safe and organized work area, and compliance with required training, safeguards, and company policies. Coughlin Automotive describes itself as a growing dealership group with 17 locations and 13 vehicle brands, and promotes employee development, career growth, and an inclusive, family-friendly culture.

Requirements

Previous experience in automotive or customer service industries.
Strong record of positive customer satisfaction results.
Organized and friendly personality.
Working knowledge of the mechanical operations of vehicles.
Professional personal appearance.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record.

Responsibilities

Work with customers and technicians to identify required maintenance and advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Estimate the cost of mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule appointments with customers.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Follow safeguards rules and regulations and comply with company policies and procedures.
Perform other duties as assigned.