Automotive Service Writer

Lithia & Driveway•Minneapolis, MN

12d•$60,000 - $70,000•Onsite

About The Position

Porsche Minneapolis is hiring an onsite Service Advisor to serve as the primary connection between customers and the service team throughout the Porsche ownership experience. The role combines customer hospitality, automotive knowledge, and proactive communication to deliver the high-touch service expected of the Porsche brand. The advisor coordinates with Porsche-trained technicians, manages customers’ service needs from check-in through vehicle delivery, and supports customer satisfaction, retention, and service department performance goals. The schedule is Monday through Friday, 9:30 a.m. to 6:00 p.m., with a rotating Saturday schedule of two Saturdays worked out of every six. Compensation is a guarantee plus commission, with stated compensation of $60,000–$70,000. The position is performance-driven and may include short- and/or long-term incentives. Actual pay may vary based on skills, experience, job-related knowledge, and location. The employer offers benefits including medical, dental, and vision plans; paid holidays and PTO; short- and long-term disability; paid life insurance; a 401(k) retirement plan; an employee stock purchase plan; learning resources; vehicle purchase discounts; and wellness programs. High school graduation or equivalent and being at least 18 years old are required. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

At least 1 year of automotive Service Advisor experience; luxury or high-line dealership experience is specified.
At least 1 year of experience managing customer service or repair orders within a dealership service environment.
Experience communicating automotive maintenance and repair recommendations, timelines, and costs to customers.
Experience with dealership service systems, repair order documentation, and customer follow-up.
Working knowledge of automotive maintenance, repair processes, warranty, and manufacturer-recommended services.
Valid driver’s license with an acceptable driving record.
High school graduate or equivalent.
At least 18 years old.

Nice To Haves

0–1+ years of experience with CDK and MyKarma.

Responsibilities

Welcome clients and accurately identify vehicle maintenance, repair, and performance needs.
Provide professional service recommendations and explain repairs, maintenance requirements, timelines, and associated costs.
Coordinate vehicle diagnosis and repair with Porsche-trained technicians.
Create detailed repair orders and maintain accurate customer and vehicle service documentation.
Communicate proactively with clients throughout the repair process, provide timely updates, and address questions or concerns.
Review warranty coverage, maintenance plans, recommended services, and available repair options with clients.
Manage the service experience from vehicle check-in through final delivery, reviewing completed work and charges clearly.
Build lasting client relationships through follow-up, personalized service, and relationship management.
Support customer satisfaction, retention, and service department performance goals.
Maintain current knowledge of Porsche vehicles, technology, maintenance requirements, warranty programs, and manufacturer processes.