Automotive Service Writer
About The Position
Dallas Honda is seeking a customer-focused Service Advisor to join its growing dealership team. The role initiates automotive services and repairs by identifying vehicle performance problems and customer requests, verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer records. The Service Advisor serves as the liaison between customers and technicians, ensuring that customer needs and recommended work are clearly understood. The position also involves administering qualifying manufacturer warranties and keeping customers informed about service specials, completion times, and expenses. The employer offers opportunities for career growth and advancement and describes its team as tenured and high-performing. Applicants must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements
- At least 1 year of previous Service Advisor experience.
- At least 1 year of mechanical understanding of an automobile.
- Team-oriented and focused on providing exemplary customer service.
- Valid driver's license in the state of residence and an acceptable driving record.
- High school graduate or equivalent.
- At least 18 years old.
Nice To Haves
- At least 1 year of experience as an automotive technician.
Responsibilities
- Identify vehicle performance problems and customer service requests.
- Verify warranty and service contract coverage.
- Develop estimates by costing materials, supplies, and labor and calculating customer payments, including deductibles.
- Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
- Act as the liaison between customers and technicians, ensuring customer needs and recommended service or repairs are understood.
- Communicate additional repair and service needs to customers based on vehicle inspections.
- Administer manufacturer warranties for qualifying vehicle repairs.
- Maintain customer records.
- Keep customers informed about service specials, completion times, and service expenses.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
