Automotive Service Writer

Coughlin Automotive•Heath, OH

About The Position

Coughlin Hyundai of Heath is seeking an experienced, full-time Service Writer/Advisor. The Service Writer/Advisor works with customers and technicians to identify maintenance needs, explain and estimate repairs, recommend additional services, and schedule appointments. The role supports dealership repair and order production standards, customer satisfaction, and a clean, safe work area. Coughlin Automotive describes itself as a growing dealership group with 17 locations and 13 vehicle brands, and offers training and opportunities for career growth.

Requirements

Previous experience in the automotive or customer service industries.
A strong record of positive customer satisfaction results.
An organized and friendly personality.
Working knowledge of the mechanical operations of vehicles.
Professional personal appearance.
Team-oriented and self-motivated.
Ability to work with little supervision.
Clean driving record.

Responsibilities

Work with customers and technicians to identify required maintenance and advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Estimate the cost of mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule appointments with customers.
Meet dealership standards for repair and order production.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Follow Safeguards rules and regulations and comply with Company policies and procedures.
Perform other duties as assigned.