Automotive Service Writer

Coughlin Automotive•Marysville, OH

2d•Onsite

About The Position

Coughlin Automotive is seeking an experienced Service Writer/Advisor for its Marysville Chrysler location. The role works with customers and technicians to identify maintenance and repair needs, explain estimates, recommend services, and schedule appointments. The position is part of a growing dealership group that emphasizes customer satisfaction, employee development, and opportunities for career advancement.

Requirements

Previous experience in automotive or customer service industries.
Strong record of positive customer satisfaction results.
Organized and friendly personality.
Working knowledge of the mechanical operations of vehicles.
Professional personal appearance.
Team oriented and self-motivated.
Able to work with little supervision.
Clean driving record.

Responsibilities

Work with customers and technicians to identify required maintenance and advise customers about necessary and recommended services.
Offer additional services and repairs to customers.
Estimate the cost of mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule appointments with customers.
Meet dealership standards for repair and order production.
Maintain customer satisfaction index (CSI) at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Follow safeguards rules and regulations and comply with company policies and procedures.
Perform other duties as assigned.