Automotive Service Writer

Coughlin Automotive•Hebron, OH

13d•$60,000 - $100,000

About The Position

Coughlin Hyundai of Heath is seeking an experienced, full-time Service Writer/Advisor. The role works with customers and technicians to identify maintenance needs, recommend services and repairs, estimate repair costs, explain estimates, and schedule appointments. The Service Writer/Advisor is expected to meet dealership standards for repair and order production, maintain customer satisfaction standards, keep the work area organized, clean, and safe, participate in training, and follow company safeguards, policies, and procedures. Coughlin Automotive is a growing dealership group with 17 locations across Central Ohio and 13 automotive brands. The company emphasizes customer relationships, employee value, training, and career advancement.

Requirements

Previous experience in automotive or customer service industries.
Strong record of positive customer satisfaction results.
Organized and friendly personality.
Working knowledge of the mechanical operations of vehicles.
Professional personal appearance.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record.

Responsibilities

Work with customers and technicians to identify required maintenance and advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Estimate the cost of mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule appointments with customers.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Follow safeguard rules and regulations and comply with company policies and procedures.
Perform other duties as assigned.