Service Writer

Epika Fleet Services • Miami, FL

4d

About The Position

Freeway Fleet Services is a family-operated company founded in 2016 that provides truck repairs and maintenance, including preventative maintenance, mechanical repairs, mobile services, roadside assistance, and full-service repair. Its mission is to help clients stay on the road with reliable, efficient service.

The Service Writer is the first point of contact for customers and helps keep customers informed and repairs moving. This role delivers customer service, coordinates repair orders, and maintains clear communication among customers, shop technicians, and managers. The ideal candidate is proactive, takes ownership, stays focused, and can work independently with little to no supervision.

Requirements

• High school diploma or equivalent.
• At least 2 years of customer service and/or retail experience, including cashiering.
• Ability to communicate and work well with others.
• Ability to stay organized and detail-oriented.
• Must be an adaptive learner, flexible, dependable, and punctual, and maintain a consistent work schedule.
• Must be at least 21 years of age.
• Bilingual proficiency in English and Spanish is required.

Nice To Haves

• Some college education.

Responsibilities

• Provide friendly, professional service to customers in person, by phone, and by email.
• Identify customer needs and recommend appropriate products, repairs, and services.
• Check in vehicles and customers, record repair details, and communicate updates among customers, technicians, and managers.
• Create and maintain accurate repair orders, check-in worksheets, vehicle files, estimates, work orders, and invoices.
• Promptly update R.O. Writer with technician diagnostics, preventative maintenance inspections, recommendations, and approvals.
• Contact customers about repair recommendations, obtain approvals, and schedule follow-up sales calls as needed.
• Coordinate tow truck services, receive payments, and process distributor invoices and statements.
• Maintain the daily Metrics Board accurately and on time.
• Participate in meetings and support additional duties as assigned.

Benefits

• Paid time off
• Paid sick time
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED