QUICK LANE SERVICE WRITER

Knight Petroleum Company•McDonough, GA

About The Position

Countryside Automotive is hiring a Quick Lane Service Writer / Service Advisor. The role focuses on customer service: greeting customers, asking them to describe vehicle issues, communicating with technicians, and recording customer information. Team members are expected to follow site- and brand-specific procedures to provide consistent, quality customer experiences; work well with the team; and maintain an engaged, pleasant, and enthusiastic attitude. The position also includes other duties assigned by management and whatever is needed to contribute as a Countryside team member. The schedule includes evenings and weekends, with varied hours and days based on business needs. The position is subject to a 90-day introductory period, during which performance is reviewed and continued employment or an extension of the period is determined. Employees are hired as temporary employees during this period and are not eligible for benefits until it has elapsed.

Requirements

Ability to work evenings, weekends, and varied hours and days based on business needs.
Ability to walk and stand continuously.
Ability to lift up to 60 pounds.
Ability to bend and stoop.
Ability to climb a ladder occasionally.
Team-oriented approach and a pleasant, enthusiastic attitude.

Responsibilities

Greet customers and ask them to explain vehicle issues.
Communicate with technicians.
Write up customer information.
Follow site-specific and brand-specific procedures for consistent, quality customer experiences.
Provide exceptional customer service and work cooperatively with the team.
Perform other duties assigned by management.