Quick Lane Service Writer

Jones Petroleum Co•McDonough, GA

About The Position

Countryside Automotive is seeking a Quick Lane Service Writer / Service Advisor to provide customer service and support at its service location. The role involves greeting customers, asking them to explain their vehicle issues, communicating with technicians, and recording customer information. Team members are expected to prioritize customer service, work cooperatively with the team, and maintain an engaged, pleasant, and enthusiastic attitude. They must follow site- and brand-specific procedures to provide consistent, quality customer experiences and perform other duties assigned by management. The position requires the ability to work evenings, weekends, and varied hours and days based on business needs. It is subject to a 90-day introductory period during which the company and employee assess the employee’s ability to perform the role. Employees are considered temporary during this introductory period and are not eligible for benefits during it. At the end of the period, performance is reviewed and continued employment or an extended introductory period is decided. The company participates in the E-Verify program.

Requirements

Ability to work evenings, weekends, and varied hours and days based on business needs.
Ability to walk and stand continuously.
Ability to lift up to 60 pounds.
Ability to bend and stoop.
Ability to climb a ladder on occasion.
Ability to follow site- and brand-specific procedures and work well as a team member.

Responsibilities

Greet customers and ask them to explain their vehicle issues.
Communicate with technicians.
Write up and record customer information.
Provide exceptional customer service and follow site- and brand-specific procedures for consistent, quality customer experiences.
Work cooperatively with the team while maintaining an engaged, pleasant, and enthusiastic attitude.
Perform other duties assigned by management.