Mechanic Service Writer Maint (Springdale)

Tyson•Springdale, AR

About The Position

The Mechanic Service Writer (Service Advisor) works across multiple areas of the garage, providing customer service to drivers and team members submitting work requests and assisting drivers and technicians with workflow and equipment-repair status updates. The role applies troubleshooting skills to assigned equipment and interacts with transportation personnel, including managers, drivers, and clerks. It also assists with service calls on equipment at remote locations away from the garage. The Service Advisor documents equipment identification numbers, mileage readings, signage, part numbers, parts and tire usage, and labor hours on work orders and log sheets. The position requires basic computer, communication, and math skills, along with the ability to perform physical activities during 12-hour shifts in all types of weather. Within 12 months of hire, the team member must complete assigned computer-based and hands-on training and demonstrate the stated competencies to reclassify as SA02.

Requirements

Basic computer skills to log information, process daily work orders, and complete required documentation.
Effective communication and basic math skills.
Ability to perform the physical requirements of the position, with or without reasonable accommodation, including walking, standing, bending, pushing, pulling, grasping, gripping, twisting, and stooping during 12-hour shifts and in all types of weather.
Ability to safely apply knowledge and troubleshooting skills to assigned equipment.
Valid driver's license.
Required safety-toed footwear.
At least 3 months of work history within the past 6 months.
Must be at least 18 years old.
Must pass an MVR check and have no DUI/DWI convictions within the last 12 months.
Within 12 months of hire, complete assigned training and demonstrate the competencies required for reclassification as SA02.

Responsibilities

Provide customer service to drivers and team members submitting work requests.
Assist drivers and technicians with workflow and status updates on equipment repairs.
Apply troubleshooting skills to assigned equipment and interact with transportation personnel, including managers, drivers, and clerks.
Assist with service calls on equipment at remote locations away from the garage.
Recognize and document equipment identification numbers, mileage readings, and signage.
Document part numbers on log sheets and work orders, and track parts and tire usage.
Document and log labor hours on work orders and log sheets.
Complete daily work orders and required documentation.
Complete assigned computer-based and hands-on training within 12 months of hire.
Demonstrate proficiency in fleet management systems, telematics platforms and reporting, manufacturer web-based portals, communication, reading schematics and repair manuals, and basic parts management.