Mechanic Service Writer Maint (Springdale)

Tyson Foods•Springdale, AR

6d•Onsite

About The Position

The Service Advisor works cross-functionally across multiple areas of the garage, providing customer service to drivers and Team Members who submit work requests. The role assists drivers and technicians with workflow and status updates on equipment repairs, applies equipment knowledge and troubleshooting skills safely, and interacts with transportation personnel, including managers, drivers, and clerks. The Service Advisor also assists with service calls at remote locations away from the garage. Within 12 months of hire, the Team Member must complete assigned computer-based and hands-on training, demonstrate proficiency with fleet management systems, telematics platforms and reporting, manufacturer web-based portals, and basic parts management, and show effective communication skills and the ability to read and interpret schematics and repair manuals to qualify for reclassification as SA02.

Requirements

Basic computer skills to log information, process daily work orders, and complete required documentation.
Effective communication and basic math skills.
Valid driver's license.
Must be at least 18 years old.
Must have at least three months of work history in the past six months.
Must pass an MVR check and have no DUI/DWI convictions within the last 12 months.
Must wear safety-toed footwear.
Must be willing and able to perform the physical requirements of the job, with or without reasonable accommodation.
Must be able to walk, stand, bend, push, and pull in all types of weather.
Must be able to grasp, grip, twist, pull, bend, and stoop during 12-hour shifts.
Must complete assigned training and meet stated SA02 qualification requirements within 12 months of hire.

Responsibilities

Provide customer service to drivers and Team Members submitting work requests.
Assist drivers and technicians with workflow and equipment-repair status updates.
Safely apply knowledge and troubleshooting skills to assigned equipment.
Interact with transportation personnel, including managers, drivers, and clerks.
Assist with service calls on equipment at remote locations away from the garage.
Recognize and document equipment ID numbers, mileage readings, and signage.
Document part numbers on log sheets and work orders, and track parts and tire usage.
Document and log labor hours on work orders and log sheets.
Complete assigned computer-based and hands-on training within 12 months of hire.
Demonstrate proficiency with fleet management systems, including work order creation, review, and closure; preventive-maintenance reporting; and maintenance scheduling.
Demonstrate proficiency with telematics platforms and reporting, manufacturer web-based portals, and basic parts management.
Read and interpret schematics and repair manuals.