Service Writer

EquipmentShare Megasites • Haskell, TX

4d • $20 - $30 • Onsite

About The Position

EquipmentShare is hiring an onsite Service Writer in Haskell, Texas, for its Advanced Solutions team. Service Writers schedule rentals and maintain customer service standards. The role supports customer and internal work orders, assists customers through the rental process, and builds and maintains relationships with contractors and construction company principals. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. The role is subject to on-call scheduling, with additional compensation provided.

Requirements

• 3–4 years of sales experience.
• High school diploma or equivalent.
• Strong listening skills and a customer-focused approach to solving problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and stay educated on EquipmentShare products and services.
• Pass a background check.
• Pass a 10-panel drug screen; employment offers are contingent on passing.

Nice To Haves

• Equipment sales experience.

Responsibilities

• Write customer damage work orders, order parts, and bill work orders.
• Assist the service manager with managing customer damage and internal work orders.
• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the existing customer base.
• Educate customers about ways EquipmentShare can help them save money, make more money, and operate more efficiently.
• Maintain existing customer relationships and ensure customers are satisfied with EquipmentShare’s service and support.
• Keep customers informed about new or additional ways EquipmentShare can help improve their business.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Monthly family dinner night.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Additional compensation for on-call scheduling.
• Overtime pay after 40 hours.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED