Service Writer Jobs

About The Position

Requirements

• High School diploma or GED.
• Proficiency with computer software and hardware.
• 3-5 years of Service Writer experience.
• Able to read and follow written and verbal instructions.
• Customer Service skills
• Technical Skills
• Communication Skills
• Organizational skills
• Detail oriented
• Leadership

Nice To Haves

• Experience in the bus industry is a significant advantage
• Background in automotive technology and repair
• Bachelor’s degree in business, sales, or a related field is a plus

Responsibilities

• Engage with customers to accurately assess and document their service concerns and vehicle needs.
• Explain service options, repair recommendations, and expected timelines while serving as the communication link between customers and technicians.
• Provide accurate estimates for services, repairs, and parts.
• Recommend additional services based on inspection results.
• Create and manage work orders for all service requests.
• Ensure all paperwork associated with warranty and service contracts is complete and accurate.
• Coordinate with technicians to prioritize and schedule service work efficiently.
• Schedule appointments and manage the service calendar to optimize workflow.
• Write detailed Repair Orders (ROs) that clearly capture customer concerns for technicians.
• Keep customers informed about the progress of their service, including status updates and any delays.
• Process payments and maintain accurate records of customer interactions, service orders, and payments.
• Provide day-to-day guidance to other Service Writers.
• Delegate workload to other Service Writers.
• Set priorities for other Service Writers.
• Offer support on complex customer or repair issues to other Service Writers.
• Help maintain consistent service quality across the team.

Benefits

• Generous Paid Leave and 12 Paid Holidays.
• Competitive health insurance, dental, vision, company-paid life insurance, and short/long- term disability benefits.
• 401(k) with company match.
• Flexible Spending and Health Savings Accounts.
• Discounts on travel, entertainment and more.
• Investment in Employee Development