Service Writer

Transwest Inc • Erie, CO

1d • $24 - $32

About The Position

The Service Writer meets with customers to understand vehicle concerns and service needs, recommends repair and maintenance services, sells accessories or replacement parts, and keeps customers informed about repair progress. The role coordinates with the Foreman to dispatch and complete repairs, prepares service orders, quotes, and invoices, and ensures secured payment before serviced vehicles are released. This is an hourly position with Tuesday–Saturday scheduling and variable shifts. The stated compensation range is $24.00–$32.00, with bonus eligibility.

Requirements

• High school diploma or equivalent.
• Valid driver's license and good standing MVR.
• Ability to obtain a CDL within 90 days of employment for the diesel service department.
• Previous experience as a service writer or advisor.
• Ability to multitask and attention to detail.
• Excellent verbal and communication skills.
• Ability to work any shift, including nights.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical, and drug screening.
• Able to work inside and outside in all-weather situations at the shop division location.
• Able to sit, stand, balance, bend, or stoop frequently for prolonged periods.
• Manual dexterity and fine manipulation; ability to reach with hands and arms and lift up to 80 pounds.
• Ability to operate simple to complex and heavy-duty machinery.
• Normal range of hearing and vision.

Nice To Haves

• Knowledge of diesel engines, gas engines, drive train, and suspension.
• Experience in the heavy- and medium-duty truck industry.

Responsibilities

• Listen to customers describe vehicle problems or requested services.
• Determine the type of service required and prepare a service order.
• Promote additional equipment and services through upsells and promotions.
• Obtain customer authorization and signatures for repairs.
• Present repair orders to the Foreman for dispatch.
• Prepare and present repair quotes to customers.
• Communicate with customers and the Foreman during repairs.
• Work with the Foreman to ensure repairs are completed.
• Prepare and invoice repair orders.
• Contact customers to arrange vehicle pickup or delivery.
• Ensure secured payment is received before releasing serviced vehicles.
• Update Uptime Pro as needed at Freightliner Elite Support locations.
• Answer service calls.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance for eligible employees.
• Voluntary and employer-paid life insurance and disability insurance.
• 401(k) with company match beginning with the first contribution.
• HSA and/or FSA, as applicable.
• Paid time off, sick time, and company-paid holidays.
• Employee car discount program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED