Automotive Service Advisor / Writer | Top Performing Shop | Up to $150k

AutoShop Recruiting • Northridge, CA

2d

About The Position

AutoShop Recruiting is representing a top-performing independent repair shop in the Northridge area seeking an experienced, customer-focused Automotive Service Advisor for a 10-bay shop. The advisor owns the customer experience from vehicle drop-off through pickup, coordinating with technicians and keeping customers informed throughout the repair process.

The role includes welcoming customers, documenting their concerns and service history, creating repair orders in Tekmetric, reviewing inspection and diagnostic findings, preparing and explaining estimates, and obtaining authorization before work proceeds. The advisor coordinates approved repairs, parts needs, and timing with the shop team, maintains accurate repair orders and customer updates, manages changes and open estimates, and follows up with customers. At pickup, the advisor reviews completed work and invoices, explains deferred recommendations, handles payment, and closes repair orders. The role also supports follow-up and long-term customer relationships.

The schedule is Monday through Friday, with no weekends. Compensation includes a base and bonus, with potential total annual earnings discussed as approximately $100,000–$150,000; these earnings are not guaranteed. Compensation includes individual sales and store gross-profit components. The advisor is expected to work toward approximately $130,000 in individual monthly sales while supporting store gross profit and customer service.

Requirements

• Experience as an automotive service advisor, service writer, or service consultant.
• Ability to present estimates, explain repairs, and demonstrate strong sales performance.
• Strong communication, organization, teamwork, and follow-through.

Responsibilities

• Welcome customers at vehicle drop-off, capture their concerns and service history, and create accurate repair orders in Tekmetric.
• Review technician inspection and diagnostic findings, prepare clear estimates, explain repair priorities, and obtain customer authorization before work proceeds.
• Coordinate approved work, parts needs, and repair timing with the shop team.
• Keep Tekmetric repair orders, authorizations, and customer updates organized.
• Manage changes to repair scope or timing, communicate with customers, and follow up on open estimates.
• At pickup, review completed repairs and the invoice, explain deferred recommendations, handle payment, and close the repair order.
• Support customer follow-up and long-term relationships.
• Work toward approximately $130,000 in individual monthly sales while supporting store gross profit and customer service.

Benefits

• Health insurance with a 40% employer contribution.
• 401(k).
• Paid training.
• One week of vacation after one year.
• Six major holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed