Automotive Service Advisor / Service Writer

Tooele Motor Company•Tooele, UT

7d•Onsite

About The Position

Tooele Motor Company is hiring a customer-focused Automotive Service Advisor / Service Writer for its growing service department in Tooele, Utah. The role works with customers to understand vehicle maintenance and repair needs, document concerns, recommend services, and keep customers informed throughout the repair process. The Service Advisor collaborates with automotive technicians and helps deliver timely service and high customer satisfaction in a fast-paced dealership environment. Compensation is $40,000–$100,000 per year, based on experience and performance. The company describes the position as full-time, with a consistent schedule and opportunities for professional growth and career advancement.

Requirements

Strong customer service and communication skills.
Basic understanding of automotive maintenance, diagnostics, and repair processes.
Ability to explain technical information clearly to customers.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced automotive service department.
Ability to multitask and manage several repair orders simultaneously.
Basic computer proficiency and willingness to learn dealership software.
Positive attitude, professionalism, and a team-first mentality.
Valid driver’s license.

Nice To Haves

Previous Automotive Service Advisor, Service Writer, or dealership service experience is preferred.
Experience in automotive service, dealership operations, customer service, or automotive repair is a plus.

Responsibilities

Greet customers and assist with vehicle maintenance and repair needs.
Listen to customer concerns and accurately document vehicle symptoms and service requests.
Create and manage repair orders using dealership service software.
Recommend maintenance and repair services based on vehicle needs and manufacturer guidelines.
Explain recommended repairs, pricing, and service timelines clearly to customers.
Communicate with automotive technicians to monitor repair progress and ensure timely service completion.
Provide customers with regular updates on vehicle status.
Review completed repairs and invoices with customers.
Build long-term customer relationships through communication and follow-up.
Help achieve service department goals while maintaining high customer satisfaction.
Maintain accurate service records and documentation.