Automotive Service Advisor / Writer

DARCARS Automotive Group • Fairfax, VA

6d

About The Position

DARCARS of Fairfax is seeking an Automotive Service Advisor / Writer. This role presents, consults on, and sells automotive warranty products and repair services professionally, following the manufacturer’s published maintenance schedule and requirements and company policy. The advisor builds rapport with customers to support satisfaction and retention. The role also requires managing a fast-paced work environment with limited supervision and carrying out other duties as assigned by a supervisor.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening, including background screening.
• Must be able to manage a fast-paced work environment with limited supervision.
• Must have strong customer service, phone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is highly preferred.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Advise customers about vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Generate and provide complete, accurate repair-order estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support excellent CSI.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business with integrity to maintain the manufacturer Customer Satisfaction Index (CSI) and DARCARS goals.
• Safeguard customer, company, and manufacturer information, as well as customer vehicles and property, in compliance with applicable laws and company policy.
• Perform other duties and responsibilities as requested by a supervisor.

Benefits

• Competitive pay and opportunities for bonus.
• Comprehensive benefits plan including 401(k).
• PTO and paid holidays.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join community service initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed