Automotive Service Advisor / Service Writer

Tooele Motor Company•Tooele, UT

7d•$40,000 - $100,000

About The Position

Tooele Motor Company is hiring a customer-focused Automotive Service Advisor / Service Writer for its growing service department in Tooele, Utah. The role involves helping customers with vehicle maintenance and repair needs, coordinating with automotive technicians, and supporting a positive service experience in a fast-paced dealership environment. The position offers annual earnings of $40,000–$100,000, based on experience and performance, with opportunities for professional growth and career advancement. Full-time employment is offered in a supportive, team-oriented dealership environment.

Requirements

Strong customer service and communication skills.
Basic understanding of automotive maintenance, diagnostics, and repair processes.
Ability to explain technical information clearly to customers.
Strong organizational skills and attention to detail.
Comfort working in a fast-paced automotive service department.
Ability to multitask and manage several repair orders simultaneously.
Basic computer proficiency and willingness to learn dealership software.
Positive attitude, professionalism, and a team-first mentality.
Valid driver's license.

Nice To Haves

Previous Automotive Service Advisor, Service Writer, or dealership service experience is preferred.
Experience in automotive service, dealership operations, customer service, or automotive repair is a plus.

Responsibilities

Greet customers and assist with vehicle maintenance and repair needs.
Listen to customer concerns and accurately document vehicle symptoms and service requests.
Create and manage repair orders using dealership service software.
Recommend maintenance and repair services based on vehicle needs and manufacturer guidelines.
Explain recommended repairs, pricing, and service timelines clearly to customers.
Communicate with automotive technicians to monitor repair progress and ensure timely service completion.
Provide customers with regular updates on vehicle status.
Review completed repairs and invoices with customers.
Build long-term customer relationships through communication and follow-up.
Help achieve service department goals while maintaining high customer satisfaction.
Maintain accurate service records and documentation.