Automotive Service Advisor / Writer

DARCARS Automotive Group • Mount Kisco, NY

6d

About The Position

DARCARS Lexus of Mount Kisco is seeking an Automotive Service Advisor / Writer. This role presents, consults on, and sells automotive warranty products and repair services in a professional manner, following the manufacturer’s published maintenance schedule and requirements and company policy. The Service Advisor builds customer rapport to promote satisfaction and retention, supports customers throughout the repair process, and helps maintain the manufacturer’s Customer Satisfaction Index (CSI) and DARCARS goals. The position also requires managing a fast-paced work environment with limited supervision and performing other duties as requested by a supervisor.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must pass pre-employment background screening.
• Must have strong customer service, phone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is preferred.
• Bilingual proficiency in Spanish is preferred.

Responsibilities

• Greet customers promptly and courteously and obtain pertinent vehicle information.
• Advise customers about vehicle care and the value of maintenance according to manufacturer specifications.
• Prepare and provide customers with complete, accurate repair-order estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support excellent CSI.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business with integrity to support manufacturer CSI and DARCARS goals.
• Comply with applicable federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
• Manage work effectively in a fast-paced environment with limited supervision.
• Perform other duties and follow other instructions requested by a supervisor.

Benefits

• Competitive pay and opportunities for bonus.
• Comprehensive benefits plan including 401(k).
• PTO and paid holidays.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join community service initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed