Automotive Service Advisor / Writer

DARCARS Automotive Group • Jacksonville, FL

6d

About The Position

DARCARS Jacksonville is seeking an Automotive Service Advisor / Writer. The role presents, consults on, and sells automotive warranty products and repair services to customers professionally, following the manufacturer’s published maintenance schedule and requirements and company policy. The Service Advisor builds customer rapport to promote satisfaction and retention. The position requires managing a fast-paced work environment with limited supervision and performing other duties as requested by a supervisor.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must pass pre-employment background screening.
• Must be able to manage a fast-paced work environment with limited supervision.
• Must have strong customer service, phone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is highly preferred.
• Spanish bilingual proficiency is preferred but not required.

Responsibilities

• Greet customers promptly and courteously and obtain pertinent vehicle information.
• Advise customers on vehicle care and the value of following manufacturer maintenance specifications.
• Prepare and provide complete, accurate repair-order estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed customer post-service follow-up procedures to encourage return visits, increase sales, and support excellent CSI.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business with integrity to maintain the manufacturer Customer Satisfaction Index (CSI) and DARCARS goals.
• Comply with federal, state, and local laws and company policy when safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
• Perform other duties and responsibilities as requested by a supervisor.

Benefits

• Competitive pay and opportunities for bonus.
• Comprehensive benefits plan, including 401(k).
• PTO and paid holidays.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join community service initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed