Automotive Service Advisor (Writer)

Ken Garff • Saint George, UT

1d

About The Position

Ken Garff St. George Ford is seeking a Service Advisor who aligns with the company’s values of respect, integrity, growth, humility, and teamwork. The role centers on building customer relationships, understanding service needs, communicating updates and recommendations, and helping ensure a positive service experience. The ideal candidate is friendly, cooperative, approachable, patient, conscientious, analytical, and precise, and enjoys fast-paced work.

Requirements

• Friendly and cooperative demeanor, with the ability to quickly connect and build relationships.
• Unselfish and approachable attitude.
• Preference for exciting, fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative approach to teamwork.
• Accommodating and analytical approach, with the ability to produce precise and accurate work.
• Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Review completed work and recommendations with customers and collect payments.
• Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair-order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program (EAP), Wellness Plan, mental health support, diabetes management program, and parental leave stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed