Automotive Service Advisor/Writer

McGrath Family of Dealerships•Cedar Rapids, IA

9h•$50,000 - $120,000

About The Position

McGrath Dodge is seeking customer-focused Service Advisors / Service Writers to join its fast-paced service department in Cedar Rapids, Iowa. The Service Advisor serves as the connection between customers and technicians, helping customers understand their vehicles’ service needs, keeping them informed during repairs, and delivering a positive experience from start to finish. Candidates may bring automotive service-advisor or service-writer experience, dealership or sales experience, or other customer-facing experience, and may be interested in growing their automotive careers.

Requirements

Previous Automotive Service Advisor, Service Writer, dealership, sales, or customer-facing experience is preferred.
Strong customer service and relationship-building skills.
Excellent verbal and written communication skills.
Comfort discussing and recommending automotive services and repairs with customers.
Ability to multitask and manage multiple customers and repair orders in a fast-paced environment.
Strong organization, follow-through, and time management skills.
Confident problem-solving skills and a customer-first mindset.
Positive, professional attitude and ability to work effectively as part of a team.
Comfort learning dealership software and automotive service processes.
Valid driver’s license and acceptable driving record.
Willingness to complete a pre-employment background check.

Nice To Haves

Previous Automotive Service Advisor, Service Writer, dealership, sales, or customer-facing experience.

Responsibilities

Greet customers and provide a welcoming, professional experience in the service lane.
Listen to customer concerns and accurately document vehicle service needs.
Create, update, and manage repair orders throughout the service process.
Communicate with technicians about vehicle concerns, inspections, and recommended repairs.
Explain recommended maintenance and repairs clearly so customers can make informed decisions.
Present and sell recommended services and maintenance based on vehicle needs.
Provide estimates and keep customers updated on repair status and completion times.
Coordinate vehicle workflow to help the service department run efficiently.
Follow up with customers and help resolve questions or concerns.
Build lasting customer relationships through communication, trust, and excellent service.
Work with technicians, parts, and other dealership departments to provide a seamless customer experience.